Refund policy

Return Policies

Returns or exchanges accepted within 30 days after receiving your item

  • All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
  • Returns without the Moissanite certificate (where applicable) are subject to 30% of your order for a replacement fee for each missing card.
  • Items that have been modified, engraved, or resized by a company other than ESDOMERA may not be returned.
  • Returns showing signs of wear or have been damaged in any way will not be accepted for return.
  • Packages without a authorization or packages that were refused for delivery will not be accepted for refund.
  • Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
  • ESDOMERA will deduct the shipping fee (this is the shipping fee we sent out to you, it varies depending on the country), and gift packaging charges ($20) from the refund.
  • International orders, clearance, select services and other items are not covered under our normal returns and guarantees policy.
  • Customized or engraved items and the rings with custom sizes  will not be accepted for return.

PLEASE NOTE: ESDOMERA reserves the right to limit purchase activity or place limitations on returns if we have reason to suspect misuse of our generous returns policy (such as excessive returns, reseller activity, or fraud).

Note: We have different warehouses, please contact us for return address before shipping the packages back. 

How To Return An Order

Get The Nearest Return Address

Contact us at contact@esdomera.co.uk to the nearest return address. Our Customer Service Representative will get back to you within 24 hours and will send the return address via email.

After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.

NOTE: PLEASE DO NOT SEND YOUR RETURN TO THE ADDRESS ON YOUR PACKAGE. THAT IS NOT OUR RETURN ADDRESS AND WILL AFFECT THE PROCESSING OF YOUR RETURN.

Prepare Your Return

  • Include all original packaging and accompanying materials, including complimentary gift, the packing slip and any certificates (otherwise 30% of your order for replacement fee per certificate will be charged).
  • Enclose your item(s) inside the original jewelry box. For your convenience, we recommend using the original packaging from your order.
  • Write your Order Number (order number starts with #ESxxxx) on the outside of the package you are returning.
  • For security reasons, please refrain from writing jewelry, diamonds or other related words anywhere on the package.

If you need to return an item, you need to write the Order Number clearly on the label or the outside of the box. We cannot proceed with your request unless the Order Number is present and clear on your package and you have provided us with a tracking number via email at contact@esdomera.co.uk

Ship Your Return

Drop off your package at the local post office. Obtain a receipt to confirm that the item has been shipped as this receipt will act as proof of insurance. And send the tracking number or the receipt to contact@esdomera.co.uk

ESDOMERA is not responsible for items lost or damaged during the shipping process.

 

Receipt and Inspection

Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item. Inspection time may take up to three (3) business days. Once the inspection is complete, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.Usually it may take 1-3 working days.

Refund

Refunds will be issued via the original payment method.



Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@esdomera.co.uk.

Please contact our Customer service at contact@esdomera.co.uk to get the return address.